Address
Lot 337-A, Jalan Haji Ahmad,
25300 Kuantan, Pahang Darul Makmur.
Malaysia.
Work Hours
Monday to Saturday: 9AM - 5:30PM
Refund and Returns Policy
Last Updated: June 2026
Overview
At MS Door, we offer refunds and returns only for eligible door accessories products. Custom-made doors, made-to-order products, and installed products are generally not eligible for refunds or returns.
Eligible Products
The following products may be eligible for return or refund within 7 days of delivery:
- Door accessories
- Hardware and fittings
- Other non-customized products
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging
- Be accompanied by proof of purchase
Non-Refundable Products
The following items are non-refundable and non-returnable:
- Custom-made doors
- Made-to-order products
- Installed products
- Products damaged due to improper handling, installation, or misuse
- Clearance or special-order items (if applicable)
Refunds
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved, the refund will be processed through the original payment method within a reasonable period, subject to the payment provider’s processing time.
Damaged or Defective Items
If an item arrives damaged or defective, please contact us within 7 days of delivery and provide clear photographs of the issue.
We may offer:
- Replacement
- Repair
- Refund
depending on the circumstances.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
Shipping costs are non-refundable.
Contact Us
For questions regarding refunds and returns, please contact us:
📱 WhatsApp: +60 16-989 3373
or through our Contact Us page.